Tech Support Executive
Exp: 0 to 2 Years
Posted 6 months ago
Qualification: B.Com / BBM
Job Features
| Job Category | Recent_jobs, Tech Support Executive |
| Job Designation: | Technical Support Engineer |
| Qualification: | B.com / BBM |
| Salary: | 1.2 Lakhs to 1.8 Lakhs |
| Gender: | Male/Female |
| Experience: | 0-2 Years in Sales and Marketing |
| Roles & Responsibilties: | Candidate must have a minimum qualification of Bachelor’s Degree with Good Accountancy and Commerce background (B.com or BBM). • Excellent oral and written communication skills. For Oral - English and Hindi is a must. • Basic computer knowledge. • Expert in Tally Features & Functionalities. • ROLE RESPONSIBILITIES: • Will be the first face of contact for various stakeholders through voice and non-voice modes to address product and non-product queries. • Will record and resolve the received interactions as per the defined process and interaction matrix within the SLAs prescribed. • Will capture and report the product and non-product feedback/suggestion from the stakeholders. • Will record the Product Change Request in the system received during Interactions. • Will discuss and escalate the complicated interactions with the team leader in time in-order to bring them to appropriate closure within SLA. • Able to guide Tally user on appropriate features. • Ability to conduct One to Many customer engagement. • Focus on Revenue generation opportunities like Annual Service Contracts, Implementations, Trainings & Customization solutions (Existing or New) |
| Job Location: | Secunderabad/Hyderabad |
