Tech Support Executive

Exp: 0 to 2 Years
Hyderabad
Posted 3 months ago

Qualification:B.Com/BBM

Job Features

Job CategoryTally, ERP 9 Implementations
Job Designation:Tech Support Executive (TSE)
Qualification:Candidate must have a minimum qualification of Bachelor’s Degree with Accountancy and Commerce background (B.com or BBM)
Salary:CTC from 1.4 Lakhs to 2.4 Lakhs
Gender:Male/Female
Industry:Accounts/Tally/ERP 9
Experience:0-2 Years in Sales and Marketing
Criteria:1) Candidate must have a minimum qualification of Bachelor’s Degree with Accountancy and Commerce background (B.com or BBM) 2) Excellent oral and written communication skills. For Oral - English and Hindi is a must. 3) Basic computer knowledge. 4) Tally knowledge is an added advantage.
Roles & Responsibilties:1) Will be the first face of contact for various stakeholders through voice and non-voice modes to address product and non-product queries. 2) Will record and resolve the received interactions as per the defined process and interaction matrix within the SLAs prescribed. 3) Will capture and report the product and non-product feedback/suggestion from the stakeholders. 4) Will record the Product Change Request in the system received during Interactions. 5) Will discuss and escalate the complicated interactions with the team leader in time in-order to bring them to appropriate closure within SLA.
Job Location:Secunderabad/Hyderabad

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