Tech Support Executive

Exp: 0 to 2 Years
Posted 3 months ago

Qualification: B.Com / BBM

Job Features

Job CategoryRecent_jobs, Tech Support Executive
Job Designation:Technical Support Engineer / BBM
Salary:1.2 Lakhs to 1.8 Lakhs
Experience:0-2 Years in Sales and Marketing
Roles & Responsibilties:Candidate must have a minimum qualification of Bachelor’s Degree with Good Accountancy and Commerce background ( or BBM). • Excellent oral and written communication skills. For Oral - English and Hindi is a must. • Basic computer knowledge. • Expert in Tally Features & Functionalities. • ROLE RESPONSIBILITIES: • Will be the first face of contact for various stakeholders through voice and non-voice modes to address product and non-product queries. • Will record and resolve the received interactions as per the defined process and interaction matrix within the SLAs prescribed. • Will capture and report the product and non-product feedback/suggestion from the stakeholders. • Will record the Product Change Request in the system received during Interactions. • Will discuss and escalate the complicated interactions with the team leader in time in-order to bring them to appropriate closure within SLA. • Able to guide Tally user on appropriate features. • Ability to conduct One to Many customer engagement. • Focus on Revenue generation opportunities like Annual Service Contracts, Implementations, Trainings & Customization solutions (Existing or New)
Job Location:Secunderabad/Hyderabad

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